Resident Director, South Africa Programmes

About The College of Global Studies, Arcadia University

The College of Global Studies at Arcadia University (based in Philadelphia, PA, USA), one of the largest campus-based international study programs in the United States, serves about 3,000 students each year from nearly 250 colleges and universities around the country. Named the nation’s #1 university for undergraduate student participation in study abroad by the Institute of International Education’s Open Doors Report for seven years in a row (2010-2016), Arcadia has more than 130 programs in 12 countries around the world.

Our Mission

The College of Global Studies at Arcadia University prepares students for lives of informed contribution in a rapidly changing global society. Through strategic institutional partnerships and innovative academic, experiential, and co-curricular programming expressed in diverse and challenging global contexts, students learn to think critically, observe skillfully, reflect thoughtfully, and participate meaningfully.

Position Summary:

Working with the Chief of Staff in the College of Global Studies, the Resident Director plans and oversees the strategic growth of the College’s 14 years of US education-abroad programming in South Africa: developing the College’s own curriculum and program design, maintaining and expanding direct-enrolment programs offered in conjunction with a small number of diverse South African universities, and designing hybrid programs and US cohort programs with US faculty leaders. The Director is responsible for staff management, program operations and finances, academic administration, student services administration, logistical support and delivery of these programs.  The College of Global Studies’ programs in South Africa currently support on average 100 students and employ 2.5 staff, including the Director.

Job Duties and Responsibilities:

Educational Leadership and Academic Administration of South Africa Programmes (40%)

  • In collaboration with the Chief of Staff and Vice President provide vision, creativity, team leadership and oversight for the academic programs and operations of the programs throughout South Africa. This includes: developing and maintaining excellent relationships with partners; engaging his/her professional networks with non-profits and township communities, and ensuring a quality educational experience for students participating on TCGS programs in South Africa.
  • In collaboration with the Academic Dean, stimulate and drive curriculum development and the development of meaningful student engagement activities and programs in South Africa. This includes the development of new co-curricular opportunities and the development of strategies to enhance and evaluate student learning and academic outcomes
  • Collaborate with the custom team on the design of custom programs including all aspects of curricular and co-curricular learning and itinerary development. Be available as needed to support and assist these programs as appropriate.
  • In collaboration with the Academic and Student Affairs team, construct an educational environment grounded in The College Hallmarks of Teaching and Learning that invites students to participate in a community of learning; encourages the student to interact meaningfully with South African culture and society, and challenges them to engage with the realities of difference.
  • In collaboration with colleagues in Academic and Student Affairs ensure continuous improvement and assessment in student learning and engagement. Areas of focus include: orientation, co-curricular and extracurricular opportunities, living and learning environment and the cornerstone course(s).
  • Establish and promote quality assurance mechanisms and regulations, including gathering and recording up-to-date syllabi, establishing and scrutinizing examination procedures, resolving any disputes, preparing documentation for external accreditation.
  • Be willing to teach a course each semester/term as determined by the needs of the program and the credentials of the Director

Program Operations and Finance (20%)

  • Oversee and participate in the successful running of all programs and activities in South Africa, including but not limited to semester programs, short-term and custom programs, and non-credit activities and visits. This includes implementing all aspects of these programs including: budgeting for activities, preparing excursions, orientations and student activities, hiring speakers and lectures, scheduling welcome and farewell lunches and dinners, etc.
  • Collaborate with the Academic Dean on the development of standards and expectations for students and programs in Italy. Ensure that those programs and services offered meet TCGS standards and expectations for a quality student experience in South Africa.
  • Ensure that his/her staff communicate effectively and in a timely manner to appropriate Arcadia staff about program details as well as program changes including but not limited to: academic calendar and program dates, visa information, housing placements, course options for the program, orientation and excursion schedules, and website and print material edits.
  • Participate in senior-level meetings around planning, enrollment, program development and marketing and will be asked to implement college-wide initiatives for programs under his/her purview.
  • Schedule and lead visits and prepare materials for Arcadia University community members as well as academic partners and other potential visitors (advisors, etc.)
  • Stay abreast of and adhere to all Arcadia University and College-wide policies and procedures.
  • Ensure that the South Africa operations are in compliance with the laws, rules and regulations of the host country and the U.S.
  • Exercise final authority over the budget and finances of the South Africa programs. Serve as the final approver on all salary payments and changes to payroll. The Director works with his/her team to establish, monitor, and reconcile program fees and budgets for the partnerships and programs under his/her purview.
  • Develop, administer and balance all budgets related to the operations of the program in conjunction with the CFO of The College of Global Studies.
  • Coordinate and supervise financial procedures in the South Africa office in accordance with the regulations of the CFO.
  • Authorize the payment of bills and invoices. Select local suppliers and vendors based on proposals from staff.

Advising and Student Support (15%)

  • Participate in all student orientations and support the successful implementation of activities and information sharing with students.
  • Be available to meet with students as part of the required student check-in meetings
  • Provide support and resources to students facing medical, mental health, housing, or social and cultural adjustment issues.
  • Build positive relationships, rapport, and community among and with students while maintaining the Resident Director’s role of authority and ensuring compliance with the Code of Conduct
  • Serve as the point of contact for collaborating with Glenside staff in the resolution of any serious student issues, including health, safety, security issues, academic appeals or complex support services requests. In resolving student issues, the Director ensures that proper College protocols are followed.
  • Monitor the academic progress of students in order to ensure host country and U.S. compliance and to support student success. Communicate any problems or issues to the Academic Director or Director of Student Life and Support Services and/or The College’s Academic Records and Systems Manager.

Staff and Faculty Management and Training: (10%)

  • Supervise and coordinate the activities of direct reports in South Africa. Hires, trains, and conducts annual performance evaluations for his or her direct report(s). Provide mentorship, offers guidance, and designs professional development opportunities for each direct report. 
  • Recommend personnel actions such as reappointments, promotions, salary changes to the Chief of Staff and to the Vice President and Executive Director of TCGS for all staff in South Africa. Exercises hiring/firing authority for all local employees and collaborators except faculty, which may be done after approval from The College’s VP.   
  • By setting an example, build, sustain and motivate his or her team.
  • Oversees faculty teaching on College programs in South Africa. This includes identifying potential faculty, faculty recruitment, hiring, engagement, evaluation, and retention.
  • Convene local faculty for an all-faculty meeting and occasionally and be available to address any faculty concerns or grievances, as applicable.

Partner Relations and New Program Development (5%)

  • Ensure that the current partner relationships are well managed and positive. Complete annual visits to existing partners to maintain relationships and identify challenges or areas for growth and improvement.
  • In collaboration with the Regional Director and TCGS colleagues, identify new academic and corporate partners, explore opportunities for deepening existing partnerships, and support existing academic and corporate relationships.
  • In collaboration with the Chief of Staff, ensure that all agreements are up-to-date and signed.
  • Serve as a liaison between the College and local authorities, government officials and community members. This includes creating and maintaining constructive and professional interactions with local government and authorities, schools, foundations, and services in order to strengthen possibilities for their future collaboration with The College for programs and property enhancements.

Health, Safety and Emergency Response (5%)

  • In collaboration with the Director of Health, Safety and Security and his/her team and the Director of Student Life and Support Services, respond to real and perceived emergencies in a focused, calm and professional manner
  • Ensure that all incidents are managed with careful attention to appropriate levels of confidentiality, and in keeping with Arcadia’s incident and crisis response protocols.
  • Work with the Director of Student Life and the Director of Health, Safety and Security to review and adjust, as necessary, programā€specific activities to help ensure that programs are in compliance with Arcadia health, safety, and security standards.

College Representation (5%)

  • Represent The College of Global Studies by serving as a liaison between the College and local authorities, government officials and community members. This includes creating and maintaining constructive and professional interactions with local government and authorities, schools, foundations, and services in order to strengthen possibilities for their future collaboration with The College for programs and property enhancements.
  • As funding permits represent TCGS externally at conferences and professional associations. Stay informed and seek continuous learning about both TCGS and Arcadia University initiatives, as well as U.S. and regional trends in the international education field.   
  • Engage with colleagues and international educators in the region and to enhance the visibility of the College whenever possible.


  • Received: Chief of Staff
  • Given:   Office and Housing Administrator, Resident Life Assistant (part-time)


The Resident Director is expected to work evenings, weekends and holidays as programs and events require.  The Director is expected to be on call after hours for all serious emergencies and for standard emergencies which cannot be handled by the on-call staff.  S/he may also be expected to travel within the region or to the U.S. on occasion for risk assessment, management of serious student issues, program development and planning, and staff training.  


  • Master’s degree required or a Bachelor’s degree plus the equivalent work experience.
  • Permission to work in South Africa
  • A minimum of 8 years of demonstrated senior academic administrative experience in international education, including program design, program development and operations.
  • Proven management experience including staff oversight, budgeting and strategic planning
  • Extensive knowledge of the education abroad field, its professional associations, trends and research

Skills and Abilities:

  • Professional experience working in higher education highly recommended
  • Ability to maintain a high degree of professionalism and integrity
  • Ability to work in a fast-paced, deadline-oriented environment that requires multi-tasking and workload prioritization
  • Ability and willingness to teach desired
  • Skilled at working in an environment that requires significant collaboration and collegiality

How to Apply

Applicants must submit a CV, a cover letter which addresses the requirements of the position, and a list of three references to Applicants may submit their salary requirements with their application. Application review will begin February 29th and the position will remain open until filled.