Frequently Asked Questions

As the COVID-19 situation remains fluid, we understand many students, parents and advisors, are concerned about the impact on Arcadia programming. Our teams are actively monitoring information about travel restrictions and health policies in the countries where we operate to arrive at reasoned and thoughtful approaches regarding future programming.

As we gather additional information and respond accordingly, we will continually update the community and this page with the most current information and guidance available.


Last updated 15 may 2020


Arcadia Programming Questions

Arcadia Financial Support Questions


 

Have Arcadia’s spring programs been affected by COVID-19?

In light of elevated warning levels and from the U.S. Department of State and the Centers for Disease Control and in consideration of ongoing challenges and risks presented by the COVID-19 outbreak around the world, we have suspended all on-site programs for the spring 2020 semester. We are in communication with students and partner institutions regarding academic contingency plans and additional support needs.  

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Is Arcadia still planning to run summer and fall programs?

In response to the fluid nature of the COVID-19 coronavirus pandemic, The College of Global Studies is only offering virtual programs for summer 2020. The revised list below of program options for fall and summer reflects our commitment to the health and well-being of our students and practical matters related to student visa processes, housing, and other on-site services impacted by the coronavirus situation. We are currently planning to offer the following programs in summer and fall 2020:

Summer 2020 Arcadia Programs (Online only)

  • Virtual Europe - online Internships and courses by faculty in London, Dublin, Edinburgh, Rome, Barcelona, Granada and Athens
  • USA: Intern Philly - Online Internships with faculty and employers in Philadelphia. 

Fall 2020 Arcadia Programs

Most Arcadia programs in the northern hemisphere are currently scheduled to operate in fall 2020.

In addition to a wide choice of overseas partner university programs, Arcadia Abroad has some innovative and exciting opportunities to get you studying, exploring, and engaging with the various communities of your new host country. Learn more about our FALL 2020 ARCADIA ABROAD PROMISE.

Given the continuing challenges related to the COVID-19 situation around the world, The College of Global Studies at Arcadia University has decided to suspend the following programs for Fall 2020:

We also plan to offer all of our semester and summer programs again in 2021.

In the event of any additional program changes, we will notify students and advisors with specific information.

For more information, please visit our Summer & Fall 2020 FAQs.

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How should I expect to receive information regarding academic course continuation?

The College has been updating students directly via email to communicate approaches, instructions, and expectations related to course continuation for Arcadia-taught courses.

Students should expect to hear directly from our overseas partner institutions in relation to academic continuation and student support for their courses. The faculty members at our partner institutions are responsible for transitioning their courses to distance learning. As such, the information for your individual courses may be sent at different times. Please note: as these updates tend to be course specific, we are not updating the country-specific FAQs with this detail of information.

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Are there changes to the end date of my Spring 2020 program?

Any calendar date changes will be communicated to the student by the host institution and will be reflected in our program dates section of the website as soon as we are made aware of such changes.

There are no anticipated calendar changes to Arcadia-taught programs.

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Is there financial support for my return flight travel when Arcadia has suspended my program?

Arcadia will reimburse you up to $500 of the total cost of changes from your original itinerary for flights home for students departing from suspended programs.

Requests for reimbursement must be emailed to Jennifer Darvas at darvasj@arcadia.edu. Flight support for suspended Italy programs is due by 3/31/2020 and for all other suspended programs by 4/30/2020 to be considered. In order to process this credit, you will need to submit the following materials:

  • Confirmation of your Original Booking (flight confirmation email, including itinerary and airfare)
  • Proof of Payment for your Original Booking (copy of credit card statement or bank statement)
  • Confirmation of your Updated Booking (including itinerary, airfare, and any change fees)
  • Proof of Payment for your Updated Booking (copy of credit card statement or bank statement)

To avoid delays, ensure that all information submitted is complete. Additionally, please ensure that all materials are submitted together.

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Will I be reimbursed for Arcadia’s optional excursions cancelled as a result of program suspension?

Arcadia will refund all cancelled optional excursions using the original form of payment.

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Will I get a refund for any program fees on suspended programs?

Arcadia is actively working to identify all recoverable expenses related to housing and excursions. A credit will be applied for expenses that are recovered. If you have been billed directly by Arcadia University, a credit to your student account will be issued. If you have been billed by your home school for your program, you will need to follow up with your Student Accounts/Bursar's Office to determine how the credit will be applied to your student account.

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When will recoverable expenses for my program be confirmed?

Arcadia staff around the world have been working with our partner universities and housing organizations to advocate for all possible refunds of fees. As the events related to COVID-19 are unprecedented, we are committed, however, to working through this as diligently and expeditiously as possible. As recoverable expenses are finalized, Arcadia will communicate this information to you via email no later than April 30, 2020.

  • Information regarding recoverable expenses has been communicated to students that studied in Ireland, Italy, Greece, and Spain during the Spring 2020 semester.
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How will my refund be issued?

Any applicable refunds can be issued via wire transfer* -- to transfer funds to your bank account, you will need to complete a Wire Transfer Request Form and email it to Jennifer Darvas (darvasj@arcadia.edu). Once all details have been received, funds will be transferred within 15 business days. If a wire transfer is not an option, please contact Jennifer Darvas. The form will be included with email notifications sent to students and recoverable information is communicated.

*Bank fees may apply for wire transfers, please check with your bank for more information
  •  Update 14 May: We are managing a high volume of refunds and due to wire transfer delays we will issue refunds via checks within 15-20 business days once your refund is approved. We are working to process applicable refunds as quickly as possible. If a check is not an option, please contact Jennifer Darvas.
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