Jacki has been at The College of Global Studies since April 2008. While attending Dickinson College, she studied abroad at the University of East Anglia in Norwich, UK for an academic year. After graduation, Jacki worked at American University in Washington D.C. where she pursued her interest in study abroad further by earning a degree in International Training and Education.

As a Program Manager for England, Germany and First Year Programs Jacki worked with applications, advised on academics, housing and visas, and prepared students for their time abroad. In March 2013, she joined the London Center as Assistant Director of First Year Programmes. In this role, Jacki was responsible for the student services and academics for Arcadia's first year programming in the UK. In 2014, Jacki returned to the Glenside Office to join the Institutional Relations Team as Manager for Custom Programs where she provides administrative and technical support for Custom Programs in Great Britain and Ireland.